Returns & Exchanges
At Frederick Thomas, we want you to be completely satisfied with your handmade neckwear. If your selection isn't the perfect fit for your wardrobe, you can return or exchange any unworn item within 30 days of delivery.
Request a Return
Log into your account or use our guest portal to initiate a return request and receive your unique authorization number.
Pack Your Items
Carefully place your ties or accessories in their original packaging to ensure they remain crease-free and protected during transit.
Ship the Parcel
Affix the provided return label and drop off your package at any authorized courier location, keeping your tracking receipt for reference.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing